• 3 Ascroft Court, Peter Street, OL1 1HP Oldham Manchester
  • Mon - Fri: 9:00 - 20:00 | Sat - Sun: 10:00 - 18:00
  • To register call: 075 2523 4034 | 0161 222 3480
  • EN
  • PL

Usefull info for our patients

FAQ

All new patients must complete a New Patient Registration Form before the first appointment. There is no fee for registration. To make an appointment, please contact Reception on 0161 222 3480 or 07525 234 034; alternatively you can e-mail us.

You will need any type of document to prove your identity. You will be asked to complete a Patient Registration Form and medical and dental history forms. It might be helpful that you bring with you list of medications you are currently taking, and the contact details of your GP.

Your first appointment is a comprehensive dental examination, consisting of an evaluation of your teeth, gums and mouth. Based on this evaluation, x-rays may need to be taken and treatment planning provided.

Your dentist will review the findings of your exam and x-rays and discuss how your dental needs can be met. Your dentist will review the risks and benefits of the treatment, and you will be asked to sign a consent agreeing to the planned treatment. Your dental treatment can start immediately

Our opening hours are as follow: Mon – Fri 9am – 8pm, Sat – Sun 10am – 6pm

Once a week we offer evening hours from 8:00 p.m. – 9:30 p.m. For more details please contact Reception on 0161 222 3480 or 07525 234 034, alternatively e-mail us.

The standard pricelist is available on our website. For more detailed pricelist please contact Reception on 0161 222 3480 or 07525 234 034, alternatively e-mail us.

At the moment we are only able to accept cash payments. Within the next few weeks we will be able to accept most of the credit and debit card types. For more details please contact Reception on 0161 222 3480 or 07525 234 034, alternatively email

It’s really important to us that we meet your needs and exceed your expectations. We try and ensure that all of our patients are pleased with their experience of our service. We take any concerns a patient may have very seriously.

So if you have an issue you wish to raise regarding any aspect of your care, please let us know. We will do all that we can to resolve it, promptly and professionally. If there’s anything about your care you’d like to discuss with us, it’s best to first get in touch with a member of our practice team.

How you can get in touch?

If after speaking to the practice team you would like to discuss any issues further, please direct your concerns to our patient liaison:

Patient Liaison
PRIVATE & CONFIDENTIAL
Multimed Ltd t/a Ascroft Medical
3 Ascroft Court
Peter Street
OL1 1HP, Oldham
Email: info@ascroftmedical.co.uk

If you are not satisfied with our response and would like to discuss your grievance(s) with an external body, please contact one of the following organisations:

Dental Complaints Service
For further information and to contact the Dental Complaints Service please visit: www.dentalcomplaints.org.uk

Our practice is registered with and regulated by the CQC. The CQC cannot get involved in individual complaints about providers, but is happy to receive information about our services at any time.
You can complain at:
Independent Health
Complaints Advocacy
SeAp Advocacy
Tel: 0330 440 9000
E-mail: info@seap.org.uk
www.seap.org.uk

You can contact CQC at: Care Quality Commission
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA
Tel: 03000 616161

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