• 3 Ascroft Court, Peter Street, OL1 1HP Oldham Manchester
  • Mon - Fri: 9:00 - 20:00 | Sat - Sun: 10:00 - 18:00
  • To register call: 075 2523 4034 | 0161 222 3480
  • EN
  • PL

Usefull info for our patients

FAQ

All new patients must complete a New Patient Registration Form before the first appointment. There is no fee for registration. To make an appointment, please contact Reception on 0161 222 3480 or 07525 234 034; alternatively you can e-mail us.

You will need any type of document to prove your identity. You will be asked to complete a Patient Registration Form and medical and dental history forms. It might be helpful that you bring with you list of medications you are currently taking, and the contact details of your GP.

Your first appointment is a comprehensive dental examination, consisting of an evaluation of your teeth, gums and mouth. Based on this evaluation, x-rays may need to be taken and treatment planning provided.

Your dentist will review the findings of your exam and x-rays and discuss how your dental needs can be met. Your dentist will review the risks and benefits of the treatment, and you will be asked to sign a consent agreeing to the planned treatment. Your dental treatment can start immediately

Our opening hours are as follow: Mon – Fri 9am – 8pm, Sat – Sun 10am – 6pm

Once a week we offer evening hours from 8:00 p.m. – 9:30 p.m. For more details please contact Reception on 0161 222 3480 or 07525 234 034, alternatively e-mail us.

The standard pricelist is available on our website. For more detailed pricelist please contact Reception on 0161 222 3480 or 07525 234 034, alternatively e-mail us.

At the moment we are only able to accept cash payments. Within the next few weeks we will be able to accept most of the credit and debit card types. For more details please contact Reception on 0161 222 3480 or 07525 234 034, alternatively email

Ascroft Medical strives to provide the best possible healthcare for each and every patient. We always want to hear if you feel there are ways in which our services could be improved.

Making a complaint.

If you have any complaints or concerns about the practice please let us know. Many problems can be sorted quickly and easily, especially if they are addressed at the time by the person concerned. If the problem cannot be sorted out this way, or you would like to make a formal complaint please do let us know as soon as possible - ideally within a couple of days to a few weeks- as this will allow us to establish what has happened far more accurately. If that is not possible please let us have details of your complaint:

• Within 6 months of the incident that caused your complaint; or

• Within 6 months of learning of the incident that caused your complaint

The Practice Manager, Krzysztof Zemlik will be pleased to deal with your complaint. He will explain the procedure to you and make sure that your concerns are dealt with promptly. You can make your complaint: In person- please ask to speak to the practice manager.

In writing- some complaints may be easier to deal with in writing. Please provide as much detail as you can, then send your complaint to the practice marked for the attention of Krzysztof Zemlik, the Practice Manager.

What we will do

Our complaints procedure is designed to ensure we settle any complaints as quickly as possible. We shall acknowledge your complaint within 7 working days and aim to have looked into your complaints within 28 working days of the date you raised it with us. We shall than be in a position to offer you an explanation, or a meeting with the people involved.

When we look into your complaint, we shall aim to:

• Find out what happened and what went wrong

• Make it possible for you to discuss the problem with those concerned, if it is appropriate and you would like this

• Make sure you receive and apology

• Identify what we can do to make sure the problem doesn’t happen again

At the end of the investigation the practice will respond in detail to your complaint in writing.

Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone; we need to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable of providing this because of illness.

What you can do next

We hope that if you have a problem you will use our practice complaints procedure. We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our practice.

Our practice is registered with and regulated by the CQC. The CQC cannot get involved in individual complaints about providers, but is happy to receive information about our services at any time.

You can complain at:

Independent Health

Complaints Advocacy

SeAp Advocacy

Tel: 0330 440 9000

E-mail: info@seap.org.uk

www.seap.org.uk


Effective date: 23/09/2018

To assist you with emergency care when we are closed we have listed the NHS services that can help you in an emergency related to the services we are registered for with the Quality Care Commission.

Nearest NHS Accident and Emergency nearest to my home:

Visit: https://www.nhs.uk/Service-Search/Accident-and-emergency-services/LocationSearch/428

Dentistry

Emergency Dental Clinic

An Emergency Dental Clinic is available at the University Dental Hospital (UDH) and is for patients who are experiencing pain and require emergency dental care and who are not currently registered with an NHS Dentist. The Emergency Dental Clinic can only accept patients that are not registered with a General Dental Practitioner. We recommend that patients who are registered with a Dentist contact their dentist for emergency dental treatment.

When is the Emergency Clinic available?

Monday – Friday:  9.00 am – 12.00 noon

Triage for this service starts at  8:45 am (Monday – Friday). Please note that this service is limited and patients are treated on a first come, first served basis, other than those presenting as a clinical priority. Therefore, it is possible that patients may not be accepted if the service has allocated all available emergency slots due to demand on the day.

You can access the hospital from 7:45 am and triage begins at 8:45am. (Triage is the process for determining the seriousness of a patient’s condition and thereby how quickly they need to be seen).

Every patient is assessed by a Dental Nurse to determine if they require emergency care.

What is the service for?

The treatment provided is intended to alleviate the pain. However, further treatment by a Dentist may be required.

Out of hours/Contacts

Urgent In Hours Care (8.00am – 6.30pm): 0161 476 9649

Urgent Out of Hours Care (6.30pm – 8.00am): 0161 337 2246

Please note: the above numbers are to be used by patients in Salford, Stockport, Trafford, Tameside and Glossop, Oldham and Manchester areas only. Please note that these out of hours services are not affiliated with the Dental Hospital.

Gynaecology

Emergency Gynaecology Unit (EGU)

This is a 24 hour walk in service. If you have had a positive pregnancy test and are experiencing abdominal pain and/or vaginal bleeding, you can attend this unit.

Contact details: (0161) 276 6204  or  (0161) 276 6912

This service is located on the second floor (Ward 63) of Saint Mary’s Hospital. Address: Oxford Road, Manchester, Greater Manchester, M13 9WL The service is available 24 hours a day, seven days a week. https://mft.nhs.uk/saint-marys/services/gynaecology/emergency-gynaecology/

Call 999

You should always call 999 if someone is seriously ill or injured, or their life is at risk.

Examples of medical emergencies include (but are not limited to):

  • Cardiac arrest/ collapse/ unconsciousness
  • Chest pain / heart attack
  • Convulsions / fitting
  • Stroke symptoms
  • Traumatic / serious injury
  • Severe burns / scalds
  • Choking
  • Drowning
  • Severe allergic reactions

If it's not a life-threatening emergency

If it is not a life-threatening emergency and you, or the person you are with, do not need immediate medical attention, please use other options available to you within the NHS.

Self care

Look after yourself or the patient at home. If you cannot stay at home, see if family or friends are able to help.

Pharmacy

Talk to your local pharmacist https://beta.nhs.uk/find-a-pharmacy/

Your GP

Visit or call https://www.nhs.uk/Service-Search/GP/LocationSearch/4   NHS 111 If you need medical help fast, but it is not life threatening call, call 111

Walk-in centres / minor injury units

Can you make your own way to your local A&E department, walk-in centre, minor injuries unit or urgent care centre? Arriving in an ambulance does not necessarily mean you will be treated more quickly at A&E. https://www.nhs.uk/Service-Search/Urgent-Care/LocationSearch/0

Remember, 999 is a lifeline, please choose the right treatment for your needs  and allow us to make sure that we are able to help people who need us most.

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